Answering your Questions About COVID-19 and the Co-op:
Our Shareholders are rightly concerned about the Novel Coronavirus, now known as COVID-19, and have asked how the virus is affecting the Co-op. Stay tuned to this page for regular updates.
Shopper Code of Conduct:
Just a reminder that we all play a critical role. For the sake of everyone’s health, we ask that you follow these guidelines while shopping:
- Maintain a six-foot distance from others.
- Do not come to the Co-op if you are symptomatic of COVID-19 (fever, cough, shortness of breath).
- Shop efficiently and socialize outdoors.
- Shop solo, including without children to the extent possible.
- Use Curbside Pick-up instead of coming in the Co-op: https://www.brattleborofoodcoop.coop/shop/curbside-pickup/
- Cover your cough/sneeze, wash hands, use sanitizer, and try to touch only the products you purchase.
For the safety of our community and increased concerns with COVID-19 here are our most current updates.
- Shopper traffic has been quite heavy at 2 p.m. when we open. Consider delaying your trip until a few hours later when we have less shoppers at the Co-op. This will support more effective social distancing and still allow you to shop for your groceries.
- We will not be offering an April Sales Flyer and we have postponed our one day Bulk Sale that was going to happen April 22nd. We hope to offer a May sales flyer and a makeup date on the one day bulk sale. Stay tuned.
- We are separating the hours of curbside and in-store hours for customers to continue to protect our staff.
- Walk-in store hours starting March 26th is 2 p.m. – 7 p.m.
- Curbside pickup is expanding hours from 8 a.m. – 2 p.m.
- 8 a.m. – 12 p.m. are same day pickup
- 12 p.m. – 2 p.m. are next day pickup
- We will call starting at 9 a.m. the day after you order to take payment and let you know when order is ready for pickup
- We are currently working on a solution for milk container drop-offs outside but you can still do drop-offs of milk containers in store if you stop in to shop.
- We have suspended the use of re-usable bags, jars, and containers from the Co-op for the time being.
- Please do not bring in any plastic bags for recycling.
- We are beginning to limit the number of customers in the Co-op to ensure we are practicing social distance. Please be ready to wait in line when you arrive at the Co-op to shop. Please consider Curbside pick-up.
- New Co-op hours starting March 20th: 11 a.m. – 6 p.m.
- Curbside pickup is available NOW; 10 – 2 pm daily. See website for details: https://www.brattleborofoodcoop.coop/shop/curbside-pickup/
- To protect our staff we prefer cards for payment now including EBT, WIC, Credit, and Debit.
- All pre-orders and special-orders are suspended until further notice. All those placed in the past few days we have on file and will order as supply and deliveries normalize.
- Effective immediately, reusable/reused bags are NOT allowed until further notice.
- If shoppers do bring own bags please help Co-op staff by bagging your own groceries when using shopping bags from home.
- Please utilize social distancing while at the Co-op.
- All Shareholders signed up for hours in March will get credit for those hours.
- Effective immediately, no outside mugs, containers are allowed until further notice.
- Food Safety occurring at check-out:
– Sanitizing the bagging area and pin pad between each transaction– Making sure not to touch our faces– Sanitizing hands in between customers– Taking frequent breaks for handwashing– Prohibiting cashiers from coming to work if they feel sick in any way– Discontinuing bag a bean to limit touching– Removing silverware from the registers to prevent customer cross-contamination– Removing the give a penny take a-penny-containers. Same reason.– Other cashiers are wearing gloves as is any staff that feels the need. We have gloves available for everyone in store.
- Performing Shareholder hours in the Co-op are suspended.
- We have suspended all tastings, events, and community room bookings. We continue to evaluate the situation and will resume these happenings when it is deemed safe for our community.
- We will offer only to-go orders from the Deli, no self-service hot bar, cold bar or soup bar.
- The Cafe and Kids Room are closed.
- March 17th – April 6th our interim hours will be 9 a.m. – 7 p.m.
If you have any health-related questions in regards to COVID-19 and the Co-op please send direct them to the following email: email@example.com
Please keep tuned to Social Media for more updates:
**Last Updated 3/16/20**
About the Virus
For complete information, visit this excellent and frequently updated page from our friends at Dartmouth Hitchcock Medical Center.
About the Co-op’s Response
We have many procedures already in place to help protect the safety of our employees, members, and shoppers—procedures we rely on to reduce the spread of foodborne illness and seasonal colds and flu every year. Learn more below.
The Virus and Food
According to the Harvard Health Blog, it’s not clear if the virus can spread through food. Even if so, it would be highly unlikely. Regardless, health officials cannot absolutely rule out the possibility of transmission from infected food handlers.
Food Safety at the Co-op
The Co-op’s food-safety program is the among best in the business.
Our employees must follow a strict set of standard operating procedures when handling products.
Many employees are ServSafe® certified. ServSafe® is a highly regarded food-safety training program administered by the U.S. National Restaurant Association. Many Co-op employees have the same level of certification as the managers of major restaurants.
In short, no employee goes near the Co-op’s prepared foods or other products without extensive training on how to handle the products properly and safely.
We have also placed CDC announcements up in bathrooms and around the Co-op about how to stop the spread of germs.
Employee Benefits and Sick Time
Co-op employees receive good benefits and are encouraged to use their paid time off, stay home, and reduce the spread of illness.
We know you’re hearing stories about grocery stores running out of food and household needs as consumers horde the essentials. One of our strengths is we source from multiple suppliers and don’t pull from a central warehouse. Therefore we have multiple avenues for securing products even when there are gaps in availability.
The internet is full of misinformation, and social media channels thrive on hyperbolic language. One of the best things you can do is to stay informed with accurate information. We suggest the following, recommended by Harvard Medical School:
- World Health Organization (WHO)
- World Health Organization Mythbusters Page
- Medline Plus(A service from the U.S. National Library of Medicine)
For regular news, trust sources with deep, award-winning health reporting. We suggest:
Work with Us
Finally, we ask all of our members, shoppers, and employees to partner with us in this. No matter how many food-safety protocols we may have in place, we can’t control shoppers who might come to the store sick or handle packages with germs on their hands. WHO has great advice here on how to be responsible in order to protect yourself—and by extension your community—from the virus.
More thoughts or questions? Reach out anytime. Call us at (802) 257-0236 or email firstname.lastname@example.org.