Order Online & Pickup Curbside!

Brattleboro Food Co-op offers a “Shop Online & Pick Up Curbside” service Monday through Friday.

It’s easy, safe, and convenient. You may place your order 24/7 with plenty or spots available each day.

• You may shop securely online any time (24/7) for your favorite products at the Brattleboro Food Co-op, powered by Mercato.
  • We offer a Curbside Service: You come to the Co-op and park in a designated Curbside Pickup parking space. A Curbside employee will bring your groceries and sundries to your vehicle. It’s that simple.
  • We do not offer a delivery service at this time.
• You may use ANY device to order online: 
  • PC/Mac/Laptop computer
  • Smartphone or Tablet
    • If you are using a handheld device, you will want to download the Mercato App (Mercato is the branded shopping cart we use) to your smartphone or tablet.
      The app can be found at Apple Appstore or Google Play. 
•  Curbside Pickup is available Monday through Friday only.
  • Orders are available for pickup Monday through Friday.
  • Orders placed on Fridays, or over the weekend, are available for pickup on Mondays.
  • Curbside Service is NOT available Saturdays, Sundays, or when the store is closed due to observance of a holiday.
• NO Worry Pickups!
  • We will keep your food cool and safe until you arrive!
  • When you pull into a designated Curbside parking space please call customer service, 802-257-0236, and we will deliver directly to your car.
  • If you have ordered alcohol be sure to have ID ready for proof of age.
• Yes, you may order Beer & Wine online:
  • You must be 21+ years of age to do so. You will be asked to present a valid ID when you pick up your purchase in compliance with Vermont state law.
• Some Notes, Hints, and Tips about ordering online:
  • We do not currently offer a delivery service. If the Mercato App prompts you for an address at checkout, choose the option, “I’ll pick it up.”
    If you do enter your address, the program will alert you that delivery is not available, and will prompt you to continue…
  • Continue and choose one of the time slots available between 10:00 a.m. and 2:00 p.m. for the next day (Mon-Fri) to pick up your order.
    If all of the “next day” slots are filled, Mercato will offer you the next available option.
    
    
• Cost, Fees, and Discounts:
  • While there is no service charge for our Curbside Service, Shareholder discounts are not available while shopping online.
  • Please be aware that even though setting up your Mercato Shopping Account is free of charge, there is a 3% processing fee on your orders (3% of the order total + 27¢ for each order).
    • Your payments are securely processed through Mercato. If you see a “pending authorization” on your payment card at the time of purchase, there is nothing to worry about. It is simply in process and will drop off you card within three (3) business days.
  • When ordering random weight items online, such as bulk items or produce, it is not possible for Mercato to define actual prices at the time you complete your online purchase. We do not actually complete and process your payment until your order has been physically shopped, and those random weight items are weighed and calculated.
    • Your online purchase is pre-processed with a total which reflects your purchases, however when you order these items, which are priced per pound, Mercato will ask you to enter your “best guess” of weight in order to add the item total to your shopping basket. Not to worry. You can leave us a note (go to your shopping “Basket” and choose “Preferences”) and be specific as to  what you really want.
      • An example of this might be telling the cart you want (remember, you’re doing a best guess) a pound of broccoli. But what you really want are 2 small crowns of broccoli (which will probably be about a pound or so). After asking for a pound, you would then enter a note (in Preferences) so we can adjust the “pounds” to the “actual weight” ensuring you will receive what you want. When we are done shopping for you in the store, we will adjust those items, get the final total for check-out, and process your payment.
      • Also use that “Preferences” option to give us other details, notes, or references on specific items (such as only organic, or only local… whatever you need to tell us).
• Substitutions?
  • Are you willing to take a substitution when a product is not available?
    • Be sure to let us know if  conventional substitutions are okay in place of organic.
    • Be sure to let us know if there a second choice flavor, brand, or variety of the product that would be acceptable.
    • Be sure to let us know if a specific brand, price, or size, is important to you when requesting substitutions.
• Exclusions:
  • So sorry, but we cannot apply/accommodate online (at least not currently):
    • Shareholder discounts
    • Store credits
    • Gift cards
    • Coupons
    • Bottle returns
  • We only accept Credit or Debit Cards for payment (no EBT).
  • We do not deliver. All purchases are for Curbside Pickup only.

Have questions, comments, or suggestions?

Please let us know by emailing us at info@brattleborofoodcoop.coop

If you are unable to shop online using our online shopping cart, or if you need assistance placing your online order, please call the Curbside Service desk at 802-246-2800 between 10am and 2pm, Monday through Friday. Or, feel free to send an email to info@brattleborofoodcoop.coop.

Thank you for trusting your community owned Co-op with your Curbside shopping needs!

If you are not already a shareholder of the Brattleboro Food Co-op, this is a great time to consider ownership in this vital community business. You might even qualify for a discount on your Co-op shopping!

The Curbside Service program was developed during the Covid-19 pandemic and has been welcomed by the community. We appreciate your flexibility, patience, and comments, and look forward to offering more with this service soon.