Curbside Pickup: Order Online or by Phone!

Curbside Pickup is available Monday – Friday.

You can order online or via phone 802-246-2800 – 7 am – 10 am.

All orders are processed for next day pickup.

Friday orders are for Monday pickup.

There is no Curbside Pickup Service on Saturday or Sunday.

• Limit 20 items per order, per day (multiples of same item count as 1 item).
• Hotline open Monday – Friday 7 a.m. – 10 a.m.
• All department have offerings in Co-op that are available for purchase. Those departments outlined below have limited or specific offerings for the time being.
• Payment by Credit/Debit Card and EBT ONLY for phoned in orders  (Credit/Debit Card ONLY online) which will be taken over phone when your order is ready or when you place your online order.
• If you have called the hotline for ordering, you will be called for payment when your order is ready the following morning.
  If you ordered online and prepaid, you will have already chosen one of the six time slots for pickup available the following morning.
• When you come to the Co-op to pickup your order, pull into the parking lot to one of the curbside-labelled spots, open trunk/bed/hatch, and be sure a sign with your name is hanging from the back of your vehicle. You must stay in your car when delivery is made.
• If you have ordered beer or wine, you will be asked to present a valid ID showing your age to be 21+ in accordance with Vermont state law.

Basic Guidelines for Curbside Pickup ONLINE Orders:

NEW!

Basic Guidelines for ONLINE Orders: 

• You can shop for your favorite Brattleboro Food Co-op products online through Mercato. Online shopping is a part of our Curbside Pickup program. It is available for ordering any time of the day!
• You can also use your smartphone to order via the Mercato app (which can be found on the Apple Appstore or Google Play)
• We do not currently offer delivery. If prompted for an address at checkout, click “I’ll pick it up”, or enter your address and  (it will alert you that delivery is not available), and select your time slot.
• We are starting with six pickup slots available per day between 10 a.m. and 12 p.m. Monday through Friday. No same day orders. Minimum $20 order, no maximum.
• Signing up for Mercato is free. Processing fee for online orders is 3% of total plus .27¢.
• Payments are processed through Mercato and all returns must be through Mercato. A pending authorization will be placed on your card at time of checkout, this will drop off within three business days.
• Your final total may differ depending on product weight, price, and availability and will be adjusted to reflect actual amounts/product received when we complete your order.
• If you are unsure of the weight of the items you are purchasing, make your best guess. Go into your “basket” and click “Preferences” under the item to leave a note clarifying the desired quantity or amount (see “other note suggestions” below).
• Please note that this is a soft launch and we will continue to work on functionality, availability, and product selection.
• If you think we are missing a product that you usually buy in store, or see inaccurate information on Mercato, you can email missing@brattleborofoodcoop.coop.
• Questions about ordering?  Email info@brattleborofoodcoop.coop 
• Items listed as in stock when placing your order may not be available at time of fulfillment. We appreciate your understanding as we work to improve our online inventory management.

Exclusions:

• Shareholder Discounts do not apply to Mercato/online orders.
• Pickup ONLY – no delivery available.
• No credits or coupons.
• No glass bottle milks returns available (yet).
• Beer and Wine not available (yet).
• Credit/Debit cards only.
• Pickup only, no delivery.

Tips and tricks:

• During check out you can review your order, each item will have a “Preferences” option that you can click to access a notes field. Use this area to specify your preferences. You can offer guidance about what products to choose, what quantity you would like, and what substitutions are acceptable or unacceptable.

Substitution note suggestions:

• Are conventional substitutions okay in place of organic?
• Is there a second choice flavor or variety of the product you are requesting?
• Is the brand, price, or size of product more important to you?

Other note suggestions:

• How much product? (In case you don’t know the weight of your product)
  • • “One big scoop!” / “Two cups worth”
    • “More is better.” / “I don’t want it to be less than 2lbs.”
• Credits for Meracto orders are processed through Mercato. Simply log in to your account, view your orders (to find the order number) and call the toll-free number to the left.

Don’t worry. We will keep your food cool and safe until you arrive but please pick-up before noon with phone orders and at the established time for online orders.

When you do arrive for pickup (whether it be same day or next day), please stay in your vehicle. A sign with the last name for the order is always appreciated. A staff member will place your order in your trunk, bed, or hatch. If your order contains beer or wine, you will be asked to present valid ID showing your age to be 21+ in accordance with Vermont state law.